Why Even Small Businesses Need Business Continuity
Some may look at the concept of Business Continuity and think that it doesn’t apply to them due to their geographical location. Others might think that it is for people who are negative or pessimistic and always expecting problems to occur. But the reality is far simpler – it’s better to have it and not need it than need it and not have it.
What is Business Continuity?
Business Continuity or BC is about identifying the key services and products that your business offers and the activities that are crucial to their continuity. Once you know what you do and how that happens, BC is about finding ideas and strategies to ensure that should something unexpected happen, these processes are restored as quickly as possible. It is about minimising the disruption to your business and having a plan to follow to restore everything quickly. Or to give it it’s dictionary definition ‘the capability of the organisation to continue delivery of products or services at acceptable predefined levels following a disruptive incident’.
But what kind of risks should the plan deal with? Instantly people think of the big stuff – a terrorist attack, a major natural disaster or event of this nature. However, professional IT Support services companies advise that the best BC plan covers the big stuff but also the smaller scale events. This could be a minor flood to the business property that means people can’t work there or storm damage to the power lines that cause a period without electricity. These are the kind of things that can occur anywhere in the country and at any time of year.
Setting Up a Plan
The plan needs to set out for everyone involved in the business and what they need to do, should there be an event. It also maps out who should liaise with emergency services, customers and other employees as well as listing the contingencies for the key activities. This might elements such as what to do if the computer system is unavailable if this is at the heart of what the business does.
Some businesses think they are too small to need this type of plan but those small businesses that have had and used one may argue differently. All businesses seek to grow and to do this, you need to be able to deal with the unexpected in all forms. If a business doesn’t have a plan and something happens, that lost time not only affects revenue but also dents customer loyalty. Whereas if you can say to customers that this event has happened and it will be business as usual from a specific time or date, then this seems more professional and organised.
Some businesses can set up their BC plan but for others, seeking out a company to do it for them might be a better approach. Finding a company specialising in Business Continuity allows you to utilise their experience to find the right solutions for your business. Then appoint someone within the business to be the BC manager who will be the point of contact for the company and work with them to ensure that should the worst happen, your business will be prepared for it.